Chatwoot vs Gladly
The ultimate side-by-side head-to-head analysis for 2026.
Short answer
- Price: not directly comparable — Chatwoot is free tier available, Gladly is pricing not verified.
- How to start: Chatwoot is free tier available, Gladly is pricing not verified.
These lines are generated from the pricing we track, not from a paid placement. We do not publish a quality score, because we do not have one we can stand behind. They cannot tell you which tool fits your workflow — the sections below are there for that. How we score tools.
Chatwoot
Gladly
Category
Customer Service
Customer Service
Base Price
Free tier
Not verified
Public API
Yes
Yes
Mobile app
Yes
No
Open source / self-hostable
Yes
No
SSO (SAML)
Yes
Yes
Choose Chatwoot if:
Teams that want a support inbox without per-seat commercial pricing.
Choose Gladly if:
Consumer brands where the same customers contact support repeatedly.
Chatwoot: pros & cons
- Open source with a real self-hosting path
- Multiple channels in one inbox
- Costs far less than commercial equivalents
- Fewer integrations than Intercom or Zendesk
- Self-hosting requires maintenance
- Reporting is basic
Gladly: pros & cons
- Customer-centred rather than ticket-centred
- Channels merge into one timeline
- Good for high-touch brands
- Priced for larger support teams
- Different mental model requires retraining
- Fewer integrations than incumbents
Our verdict on Chatwoot
Strong value, particularly self-hosted. Expect to trade polish for control.
Our verdict on Gladly
The conversation model genuinely improves service. It costs enough that you need the volume to justify it.