Chatwoot vs Gorgias
The ultimate side-by-side head-to-head analysis for 2026.
Short answer
- Price: not directly comparable — Chatwoot is free tier available, Gorgias is pricing not verified.
- How to start: Chatwoot is free tier available, Gorgias is pricing not verified.
These lines are generated from the pricing we track, not from a paid placement. We do not publish a quality score, because we do not have one we can stand behind. They cannot tell you which tool fits your workflow — the sections below are there for that. How we score tools.
Chatwoot
Gorgias
Category
Customer Service
Customer Service
Base Price
Free tier
Not verified
Public API
Yes
Yes
Mobile app
Yes
Yes
Open source / self-hostable
Yes
No
SSO (SAML)
Yes
Yes
Choose Chatwoot if:
Teams that want a support inbox without per-seat commercial pricing.
Choose Gorgias if:
Online stores handling order-related support at volume.
Chatwoot: pros & cons
- Open source with a real self-hosting path
- Multiple channels in one inbox
- Costs far less than commercial equivalents
- Fewer integrations than Intercom or Zendesk
- Self-hosting requires maintenance
- Reporting is basic
Gorgias: pros & cons
- Order context inside every ticket
- Deep Shopify integration
- Automations for common store questions
- Priced per ticket, which punishes busy periods
- Value drops outside ecommerce
- Setup takes configuration work
Our verdict on Chatwoot
Strong value, particularly self-hosted. Expect to trade polish for control.
Our verdict on Gorgias
Clearly the right category choice for ecommerce. The ticket-based pricing needs modelling against your seasonality.