Crisp vs Gorgias
The ultimate side-by-side head-to-head analysis for 2026.
Short answer
- Price: not directly comparable — Crisp is free tier available, Gorgias is pricing not verified.
- How to start: Crisp is free tier available, Gorgias is pricing not verified.
These lines are generated from the pricing we track, not from a paid placement. We do not publish a quality score, because we do not have one we can stand behind. They cannot tell you which tool fits your workflow — the sections below are there for that. How we score tools.
Crisp
Gorgias
Category
Customer Service
Customer Service
Base Price
Free tier
Not verified
Public API
Yes
Yes
Mobile app
Yes
Yes
Open source / self-hostable
No
No
SSO (SAML)
Yes
Yes
Choose Crisp if:
Small teams that want live chat without per-seat pricing.
Choose Gorgias if:
Online stores handling order-related support at volume.
Crisp: pros & cons
- Flat pricing instead of per agent
- Chat, inbox and help centre together
- Chatbot included
- Fewer integrations than larger platforms
- Reporting is basic
- Support quality varies
Gorgias: pros & cons
- Order context inside every ticket
- Deep Shopify integration
- Automations for common store questions
- Priced per ticket, which punishes busy periods
- Value drops outside ecommerce
- Setup takes configuration work
Our verdict on Crisp
Good value at small scale. Bigger support operations outgrow the reporting.
Our verdict on Gorgias
Clearly the right category choice for ecommerce. The ticket-based pricing needs modelling against your seasonality.