Jira vs New Relic
A source-aware comparison of pricing, documented capabilities and workflow fit.
Short answer
- Price: not directly comparable — Jira is from $8/user/mo, New Relic is free tier available.
- How to start: Jira is from $8/user/mo, New Relic is free tier available.
- Where they differ: on what we checked they match — both offer public api, mobile app and sso (saml).
These lines are generated from the pricing we track, not from a paid placement. How we score tools.
What Jira is
Jira is the industry standard for professional software teams worldwide using Agile methodologies. Built by Atlassian, it flawlessly tracks every step of the software lifecycle (planning, coding, testing, release). It offers deep tools for Scrum and Kanban and is unmatched in bug tracking and workflow customization. For a professional engineering team, Jira is not just an option—it is a necessity for managing complex builds.
What New Relic is
New Relic is a full observability platform covering application performance, infrastructure, logs and browser monitoring. The pricing model charges per user and per gigabyte of data ingested.
Side by side
| Jira | New Relic | |
|---|---|---|
| Category | Developer Tools | Developer Tools |
| How to start | $8/user/moverified | Free tiernot a monthly price |
| Public API | Yes | Yes |
| Mobile app | Yes | Yes |
| Open source / self-hostable | No | No |
| SSO (SAML) | Yes | Yes |
| Visit | Jira ↗ | New Relic ↗ |
What Jira is built to do
- Scrum & Kanban
- World-class tools for sprint planning and backlog management.
- Advanced Roadmaps
- Plan future projects and team capacity over the long term.
- JQL Querying
- Search through thousands of tasks by writing your own custom queries.
- Automation Engine
- Trigger task updates based on developer actions like pushing code.
Choose Jira if
- Software Engineers, Product Owners, and QA Teams.
Choose New Relic if
- Teams that want application, infrastructure and log monitoring from a single vendor.
Evidence and freshness
Where a claim on this page comes from a vendor page, it is linked here.
Jira: pros & cons
- Dev Focused: Offers the exact workflows and terminology that engineers need.
- Infinite Customization: Define exactly what every button and status does in detail.
- Advanced Reporting: The best in the market for burndown charts and velocity tracking.
- Ecosystem: Works as a unified system with Bitbucket, GitHub, and Confluence.
- Difficult Setup: Configuring initial settings can require a dedicated 'Jira Admin.'
- Complex UI: Can be intimidating and confusing for non-technical team members.
- Speed: Page loads can be slow for massive enterprise-level projects.
New Relic: pros & cons
- Broad coverage in one product
- Generous free data allowance
- Strong application tracing
- Data-volume pricing can escalate without warning
- Interface is dense and takes learning
- Per-user pricing discourages wide access
Our verdict on Jira
The world's most powerful tool for managing professional software development processes.
Our verdict on New Relic
Capable and complete. Watch the ingest bill: teams are far more often surprised by cost here than by capability.