Aircall vs Microsoft Teams
The ultimate side-by-side head-to-head analysis for 2026.
Short answer
- Price: not directly comparable — Aircall is pricing not verified, Microsoft Teams is from $6/user/mo.
- How to start: Aircall is pricing not verified, Microsoft Teams is from $6/user/mo.
These lines are generated from the pricing we track, not from a paid placement. We do not publish a quality score, because we do not have one we can stand behind. They cannot tell you which tool fits your workflow — the sections below are there for that. How we score tools.
Aircall
Microsoft Teams
Category
Communication
Communication
Base Price
Not verified
$6/user/mo
Public API
Yes
Yes
Mobile app
Yes
Yes
Open source / self-hostable
No
No
SSO (SAML)
Yes
Yes
Choose Aircall if:
Sales and support teams that want calling inside their CRM.
Choose Microsoft Teams if:
Large Corporations and IT Managers.
Aircall: pros & cons
- Deep CRM integrations
- Quick to set up numbers and routing
- Good call analytics
- Per-user pricing with a seat minimum
- Call quality depends on your network
- Fewer features than full contact centres
Microsoft Teams: pros & cons
- Office 365 Integration: Edit files collaboratively within the app in real-time.
- Enterprise Security: A world leader in data protection and administrative controls.
- Large Meeting Capacity: Host massive live events and webinars for thousands of attendees.
- Included with Office: Available for free with most business Microsoft 365 licenses.
- Performance Issues: The app can feel heavy and sometimes sluggish on older hardware.
- Complex UI: Navigating the channel structure can be confusing for non-technical users.
- Guest Access: Adding external users outside the organization can sometimes be difficult.
Our verdict on Aircall
Well designed for its purpose. Larger contact centres need heavier tooling.
Our verdict on Microsoft Teams
The most secure and integrated collaboration platform for teams using Microsoft 365.