Dialpad vs Loom
The ultimate side-by-side head-to-head analysis for 2026.
Short answer
- Price: not directly comparable — Dialpad is pricing not verified, Loom is from $12/user/mo.
- How to start: Dialpad is pricing not verified, Loom is from $12/user/mo.
These lines are generated from the pricing we track, not from a paid placement. We do not publish a quality score, because we do not have one we can stand behind. They cannot tell you which tool fits your workflow — the sections below are there for that. How we score tools.
Dialpad
Loom
Category
Communication
Communication
Base Price
Not verified
$12/user/mo
Public API
Yes
Yes
Mobile app
Yes
Yes
Open source / self-hostable
No
No
SSO (SAML)
Yes
Yes
Choose Dialpad if:
Sales and support teams that live on the phone.
Choose Loom if:
Product Managers, Developers, and Remote Teams.
Dialpad: pros & cons
- Real-time transcription and coaching
- Phone, chat and video in one
- Good CRM integrations
- Transcription accuracy varies by accent
- Per-user pricing adds up
- Some features on higher tiers only
Loom: pros & cons
- Speed: Your link is ready the moment the recording stops—no waiting for uploads.
- Interaction: Excellent features for leaving comments and emoji reactions on videos.
- Insights: Get notified the moment your video is viewed and see who watched it.
- Free Plan: A very capable free tier for short-form internal communication.
- Editing Limits: The built-in video editing tools are extremely basic.
- Cost: Can become expensive for large teams with many users.
- Security: Unprotected links can be viewed by anyone who has the URL.
Our verdict on Dialpad
The transcription and coaching are the differentiator. As a plain phone system, cheaper options exist.
Our verdict on Loom
The most practical tool for killing meetings and speeding up team communication.