Dialpad vs Microsoft Teams
The ultimate side-by-side head-to-head analysis for 2026.
Short answer
- Price: not directly comparable — Dialpad is pricing not verified, Microsoft Teams is from $6/user/mo.
- How to start: Dialpad is pricing not verified, Microsoft Teams is from $6/user/mo.
These lines are generated from the pricing we track, not from a paid placement. We do not publish a quality score, because we do not have one we can stand behind. They cannot tell you which tool fits your workflow — the sections below are there for that. How we score tools.
Dialpad
Microsoft Teams
Category
Communication
Communication
Base Price
Not verified
$6/user/mo
Public API
Yes
Yes
Mobile app
Yes
Yes
Open source / self-hostable
No
No
SSO (SAML)
Yes
Yes
Choose Dialpad if:
Sales and support teams that live on the phone.
Choose Microsoft Teams if:
Large Corporations and IT Managers.
Dialpad: pros & cons
- Real-time transcription and coaching
- Phone, chat and video in one
- Good CRM integrations
- Transcription accuracy varies by accent
- Per-user pricing adds up
- Some features on higher tiers only
Microsoft Teams: pros & cons
- Office 365 Integration: Edit files collaboratively within the app in real-time.
- Enterprise Security: A world leader in data protection and administrative controls.
- Large Meeting Capacity: Host massive live events and webinars for thousands of attendees.
- Included with Office: Available for free with most business Microsoft 365 licenses.
- Performance Issues: The app can feel heavy and sometimes sluggish on older hardware.
- Complex UI: Navigating the channel structure can be confusing for non-technical users.
- Guest Access: Adding external users outside the organization can sometimes be difficult.
Our verdict on Dialpad
The transcription and coaching are the differentiator. As a plain phone system, cheaper options exist.
Our verdict on Microsoft Teams
The most secure and integrated collaboration platform for teams using Microsoft 365.