Microsoft Teams vs Zoom Phone
The ultimate side-by-side head-to-head analysis for 2026.
Short answer
- Price: not directly comparable — Microsoft Teams is from $6/user/mo, Zoom Phone is pricing not verified.
- How to start: Microsoft Teams is from $6/user/mo, Zoom Phone is pricing not verified.
These lines are generated from the pricing we track, not from a paid placement. We do not publish a quality score, because we do not have one we can stand behind. They cannot tell you which tool fits your workflow — the sections below are there for that. How we score tools.
Microsoft Teams
Zoom Phone
Category
Communication
Communication
Base Price
$6/user/mo
Not verified
Public API
Yes
Yes
Mobile app
Yes
Yes
Open source / self-hostable
No
No
SSO (SAML)
Yes
Yes
Choose Microsoft Teams if:
Large Corporations and IT Managers.
Choose Zoom Phone if:
Companies already standardised on Zoom that want to replace desk phones.
Microsoft Teams: pros & cons
- Office 365 Integration: Edit files collaboratively within the app in real-time.
- Enterprise Security: A world leader in data protection and administrative controls.
- Large Meeting Capacity: Host massive live events and webinars for thousands of attendees.
- Included with Office: Available for free with most business Microsoft 365 licenses.
- Performance Issues: The app can feel heavy and sometimes sluggish on older hardware.
- Complex UI: Navigating the channel structure can be confusing for non-technical users.
- Guest Access: Adding external users outside the organization can sometimes be difficult.
Zoom Phone: pros & cons
- Same app as your meetings
- Cheaper than legacy phone systems
- Global number coverage on higher plans
- Requires a Zoom licence underneath
- Call features trail dedicated phone platforms
- Number availability varies by country
Our verdict on Microsoft Teams
The most secure and integrated collaboration platform for teams using Microsoft 365.
Our verdict on Zoom Phone
Convenient consolidation for Zoom shops. Contact centres need a purpose-built platform.