Viber vs Wickr

What Viber is

Rakuten Viber is a phone-number-based consumer messaging and calling service for mobile, desktop and tablet. Core app-to-app messaging and calling are free, while Viber Out uses purchased credit or automatically renewing monthly plans to call ordinary mobile and landline numbers. One-to-one chats, ordinary groups and one-to-one voice/video calls use end-to-end encryption on current clients. That protection does not extend to Communities, Channels, bot chats, group voice/video calls or paid Viber Out calls, which have different participant and delivery models. Viber also warns that Viber Out connectivity issues may occur in Turkey and several other countries.

What Wickr is

AWS Wickr is the active enterprise successor in the Wickr product family, not the discontinued Wickr Me or Wickr Pro service. It provides end-to-end encrypted one-to-one and group messaging, rooms, voice/video calls, screen sharing and files across mobile and desktop clients. Standard and Premium are metered per user; Premium adds data retention, longer expiration controls and higher attachment limits, while a three-month Premium trial supports up to 30 AWS Wickr users. Enterprise self-hosting is quote-based. AWS published $5 Standard and $15 Premium launch prices in 2022, but the current readable comparison table does not expose base-plan amounts, so ToolCompare treats the current price as unverified rather than presenting the historical figure as a live quote.

What Viber is built to do

Private messaging

Provides one-to-one and group chat with media, calls and current-client end-to-end encryption.

Communities and Channels

Supports large interactive communities and administrator-led broadcasts without end-to-end encryption.

Viber Out

Uses paid credit or renewable plans for internet-originated calls to eligible telephone numbers.

Multi-device access

Links desktop and tablet clients to the primary mobile phone-number account.

What Wickr is built to do

Encrypted workspace

Combines direct and group chat, rooms, calls, files and screen sharing under E2EE.

Managed identity

Includes SSO, federation, security groups and user/device administration.

Compliance retention

Premium can retain communications for audit, legal-hold and eDiscovery workflows.

APIs and bots

Supports regional administrative APIs and containerized bot-based workflows.

Choose Viber if

• Everyday one-to-one or small-group messaging among Viber users
• Communities and brands that accept the public or server-mediated channel model
• Occasional phone-network calling after comparing the exact destination rate and connection quality

Skip Viber if

• Every group call, broadcast, bot interaction and telephone call must be end-to-end encrypted
• Enterprise SSO, managed identities, retention and compliance exports are required
• Turkey-based Viber Out calling is business-critical without a tested fallback

Choose Wickr if

• Security-sensitive teams needing managed E2EE chat and calling
• Regulated organizations that explicitly require retention and eDiscovery
• AWS-centered deployments integrating identity, monitoring, APIs or bots

Skip Wickr if

• A permanent free personal messenger is required
• The buying decision assumes Wickr Me or Wickr Pro still exists
• Compliance officers cannot define who may decrypt retained records and how those records are protected

Viber: pros & cons

• Current clients apply end-to-end encryption automatically to one-to-one chats, ordinary groups and one-to-one calls.
• Desktop and tablet companions extend a phone-number account across common devices.
• Groups, Communities and Channels cover private conversation, large community and one-way broadcast patterns.
• Viber Out provides a paid route to mobile and landline numbers that do not use Viber.
• Communities, Channels, bots, group calls and Viber Out calls are not end-to-end encrypted.
• Viber Out requires credit or a monthly auto-renewing plan, and country, destination and number-type exclusions apply.
• The vendor specifically warns of possible Viber Out connectivity issues in Turkey.
• Uninstalling, deactivating and cancelling paid plans are separate actions; deactivation can remove data or credit without cancelling a Viber Out subscription.

Wickr: pros & cons

• Messages, files, calls and screen sharing are positioned as end-to-end encrypted.
• Both current plans include SSO, federation, administrative controls and a financially backed 99.9% SLA.
• Premium supports compliance retention while Enterprise offers a customer-hosted deployment path.
• Administrative HTTP APIs and bot workflows allow controlled automation and AWS integration.
• Wickr Me and Wickr Pro are discontinued; consumer-era reviews and plan claims are no longer a reliable description of AWS Wickr.
• There is no always-free plan: the Premium trial lasts three months and is limited to 30 AWS Wickr users.
• Retention and eDiscovery deliberately create authorized plaintext access paths, so E2EE does not mean administrators can never preserve communications.
• The current public pricing table omits readable Standard and Premium base amounts; add-ons, AWS Support, tax and self-hosting can raise total cost.