Chatwoot vs Tidio
The ultimate side-by-side head-to-head analysis for 2026.
Short answer
- Price: not directly comparable — Chatwoot is free tier available, Tidio is free tier available.
- How to start: both are free tier available.
These lines are generated from the pricing we track, not from a paid placement. We do not publish a quality score, because we do not have one we can stand behind. They cannot tell you which tool fits your workflow — the sections below are there for that. How we score tools.
Chatwoot
Tidio
Category
Customer Service
Customer Service
Base Price
Free tier
Free tier
Public API
Yes
Yes
Mobile app
Yes
Yes
Open source / self-hostable
Yes
No
SSO (SAML)
Yes
No
Choose Chatwoot if:
Teams that want a support inbox without per-seat commercial pricing.
Choose Tidio if:
Small online stores adding chat support.
Chatwoot: pros & cons
- Open source with a real self-hosting path
- Multiple channels in one inbox
- Costs far less than commercial equivalents
- Fewer integrations than Intercom or Zendesk
- Self-hosting requires maintenance
- Reporting is basic
Tidio: pros & cons
- Quick to install on a store
- Prebuilt flows for common shop questions
- Free tier available
- Conversation limits on paid tiers
- Bot builder is limited for complex flows
- Reporting is basic
Our verdict on Chatwoot
Strong value, particularly self-hosted. Expect to trade polish for control.
Our verdict on Tidio
A sensible starting point for small shops. High-volume support outgrows it.