Customer Service Review

Chatwoot

Deep Dive Analysis

Chatwoot is an open-source customer engagement suite covering live chat, shared inbox and social channels, self-hostable or cloud.

Teams that want a support inbox without per-seat commercial pricing.

"Strong value, particularly self-hosted. Expect to trade polish for control."

People-centred customer service platform.

Shared inbox for customer conversations.

Customer support hub.

Public API

Offers a documented API you can build against.

Yes

Mobile app

Has a native app for iOS or Android, not just a mobile website.

Yes

Open source / self-hostable

Source is open and the tool can be run on your own infrastructure.

Yes

SSO (SAML)

Supports SAML single sign-on on at least one plan.

Yes

These are facts that can be checked, not opinions. Where we have not checked, it says so — we do not fill the gap with a guess.