What is a 'billable conversation' in Tidio and how does it affect the price?

Tidio prices by conversation volume rather than by seat. Starter at $24.17/month billed annually includes 100 billable conversations; Growth starts at $49.17/month from 250. Plus is $300/month plus monthly usage with a custom conversation allowance and discounted usage rates. The AI agent is metered separately: Starter's 50 Lyro AI Agent conversations are a one-off allowance, not a monthly one, and Premium starts from 3,000 Lyro AI conversations with a guaranteed 50% resolution rate and pay-per-resolution billing. Annual billing is advertised as 2 months free.

How much does Tidio cost?

Tidio publishes 2 plans: Starter at $24.17/mo, Growth at $49.17/mo. Every figure is read from the vendor's own pricing page; the pricing section above shows the source sentence for each tier.

Does Tidio have a free plan?

Yes. Tidio offers a free tier with limits; paid plans unlock higher usage or team features.

What are the closest alternatives to Tidio?

In the same category we track Intercom, Zendesk and Freshdesk. Each has its own review page with verified pricing, and the comparison links above show them side by side.

What are the main drawbacks of Tidio?

The trade-offs we noted: Conversation limits on paid tiers; Bot builder is limited for complex flows; Reporting is basic.

When should you not use Tidio?

Skip Tidio if: You expect a flat bill — pricing is per billable conversation, so cost tracks support volume rather than seats; You are counting on the AI agent at the entry tier: Starter includes 50 Lyro AI conversations as a ONE-OFF allowance, not monthly; You need a guaranteed AI resolution rate or pay-per-resolution billing; those are Premium, which is contact-for-pricing.

Customer Service

Tidio

Live chat with chatbots for small stores.

What it is

Tidio provides live chat and chatbots aimed at small online stores, with prebuilt commerce flows. Prebuilt commerce flows — abandoned cart, order status, product questions — mean a small store gets value without designing conversations from scratch. Outside that context the templates matter less and general helpdesks compete better.

Tidio pricing

Tidio publishes 2 plans. Paid tiers start at $24.17/mo.

Tidio plans and published prices, taken from the vendor’s pricing page.
Plan	Price	What the vendor’s page says
Starter	$24.17/mo	Starter $24.17/mo: 100 billable conversations, 50 Lyro AI Agent conversations (one-off), 100 Flows visitors reached, live chat and ticketing, live visitors list, operating hours, basic analytics, 7-day free trial
Growth	$49.17/mo	Growth starts at $49.17/mo from 250 billable conversations: everything in Starter plus advanced analytics, user permissions, automatic chat assignment, automatic reply, live typing preview, viewed pages history, macros

Prices read from the vendor's own pricing page on 2026-09-09. Vendors change plans without notice — check the source before you budget. Source

Cheaper alternatives to Tidio — same category, ordered by verified starting price.

Key features

Live chat widget
Adds chat to a store with visitor context and typing previews.
Commerce chatbots
Ships prebuilt flows for cart recovery and order questions.
Multichannel inbox
Collects chat, email and social messages in one queue.

Strengths and trade-offs

What works well

Quick to install on a store
Prebuilt flows for common shop questions
Free tier available

Where it falls short

Conversation limits on paid tiers
Bot builder is limited for complex flows
Reporting is basic

Who it is for

Small online stores adding chat support.

Pick it or skip it

Pick Tidio if

Small teams starting with live chat: Starter is $24.17/month billed annually and includes 100 billable conversations, live chat and ticketing, a live visitors list and operating hours
Teams adding automation — Growth starts at $49.17/month from 250 billable conversations and adds advanced analytics, user permissions, automatic chat assignment and macros
Businesses that want premium support and team structure: Plus is $300/month plus usage, with departments, multiproject, custom branding, OpenAPI and a dedicated success manager

Skip it if

You expect a flat bill — pricing is per billable conversation, so cost tracks support volume rather than seats
You are counting on the AI agent at the entry tier: Starter includes 50 Lyro AI conversations as a ONE-OFF allowance, not monthly
You need a guaranteed AI resolution rate or pay-per-resolution billing; those are Premium, which is contact-for-pricing

Our verdict

A sensible starting point for small shops. High-volume support outgrows it.

Closest alternatives we track

Same category, ordered by verified starting price.

Frequently asked questions

What is a 'billable conversation' in Tidio and how does it affect the price?: Tidio prices by conversation volume rather than by seat. Starter at $24.17/month billed annually includes 100 billable conversations; Growth starts at $49.17/month from 250. Plus is $300/month plus monthly usage with a custom conversation allowance and discounted usage rates. The AI agent is metered separately: Starter's 50 Lyro AI Agent conversations are a one-off allowance, not a monthly one, and Premium starts from 3,000 Lyro AI conversations with a guaranteed 50% resolution rate and pay-per-resolution billing. Annual billing is advertised as 2 months free.
How much does Tidio cost?: Tidio publishes 2 plans: Starter at $24.17/mo, Growth at $49.17/mo. Every figure is read from the vendor's own pricing page; the pricing section above shows the source sentence for each tier.
Does Tidio have a free plan?: Yes. Tidio offers a free tier with limits; paid plans unlock higher usage or team features.
Who is Tidio best for?: Small online stores adding chat support.
What are the closest alternatives to Tidio?: In the same category we track Intercom, Zendesk and Freshdesk. Each has its own review page with verified pricing, and the comparison links above show them side by side.
What are the main drawbacks of Tidio?: The trade-offs we noted: Conversation limits on paid tiers; Bot builder is limited for complex flows; Reporting is basic.
When should you not use Tidio?: Skip Tidio if: You expect a flat bill — pricing is per billable conversation, so cost tracks support volume rather than seats; You are counting on the AI agent at the entry tier: Starter includes 50 Lyro AI conversations as a ONE-OFF allowance, not monthly; You need a guaranteed AI resolution rate or pay-per-resolution billing; those are Premium, which is contact-for-pricing.

What we checked

Public APIOffers a documented API you can build against.Yes
Mobile appHas a native app for iOS or Android, not just a mobile website.Yes
Open source / self-hostableSource is open and the tool can be run on your own infrastructure.No
SSO (SAML)Supports SAML single sign-on on at least one plan.No

“Not checked” means exactly that — we have not verified it, and we do not guess.

Evidence and freshness

Status: Vendor pricing page verifiedReviewed: 2026-09-09

Tidio — Pricing ↗
Checked 2026-09-09 · Supports: Starter $24.17/mo: 100 billable conversations, 50 Lyro AI Agent conversations (one-off), 100 Flows visitors reached, live chat and ticketing, live visitors list, operating hours, basic analytics, 7-day free trial, Growth starts at $49.17/mo from 250 billable conversations: everything in Starter plus advanced analytics, user permissions, automatic chat assignment, automatic reply, live typing preview, viewed pages history, macros, Plus $300/mo + monthly usage: custom billable conversations, premium support, dedicated success manager, discounted usage rates, departments, multiproject, custom branding, ticketing automations, OpenAPI, custom limits and seats, pay by wire transfer, Premium (contact for pricing): from 3,000 Lyro AI conversations, guaranteed 50% Lyro AI resolution rate, pay-per-resolution billing, mobile SDK, AI insights and CSAT, super admin role, custom analytics, Lyro AI as a managed service, Monthly and annual billing offered; annual advertised as 2 months free

Limit: Vendor pricing page was reviewed by an editor on this date; this record is not a ToolCompare benchmark. Prices and limits change.

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