CiviCRM vs Close
A source-aware comparison of pricing, documented capabilities and workflow fit.
Short answer
- Price: not directly comparable — CiviCRM is pricing not verified, Close is pricing not verified.
- How to start: both are pricing not verified.
- Where they differ: on what we checked they match — both offer public api.
These lines are generated from the pricing we track, not from a paid placement. How we score tools.
What CiviCRM is
CiviCRM is open-source constituent relationship management built for non-profits, memberships and campaigns.
What Close is
Close is a CRM built around calling and emailing, with the phone and inbox inside the CRM rather than bolted on.
Side by side
Choose CiviCRM if
- Non-profits and membership organisations with technical support available.
Choose Close if
- Outbound sales teams that live on the phone.
Evidence and freshness
Where a claim on this page comes from a vendor page, it is linked here.
CiviCRM
Sources have not been attached to this record yet.
CiviCRM: pros & cons
- Free and self-hostable
- Built for donations, memberships and events
- Integrates with WordPress and Drupal
- Requires technical setup and maintenance
- Interface is functional rather than modern
- Small implementer community
Close: pros & cons
- Calling and email built into the CRM
- Good for high-activity outbound teams
- Clean reporting on activity
- Narrow fit outside sales-led motions
- Priced per seat at the higher end
- Fewer marketing features
Our verdict on CiviCRM
The standard open-source non-profit CRM. Budget for someone to run it.
Our verdict on Close
Excellent for its niche. Not the tool for a marketing-led business.