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Aircall

Cloud call centre for sales and support.

What it is

Aircall is a cloud phone system for sales and support teams, built to sit inside a CRM. Calls, notes and recordings write back to the CRM record automatically, so reps do not keep a separate call log. The trade-off is that its value drops sharply if your CRM is not one of the supported integrations, since the product is built around that link.

Aircall pricing

Aircall does not publish a plan ladder we could verify. Subscription — amount not verified.

Prices read from the vendor's own pricing page on 2026-09-07. Vendors change plans without notice — check the source before you budget.

Key features

  • CRM-linked calling

    Logs calls, notes and recordings against the matching CRM contact automatically.

  • Shared call inboxes

    Routes numbers to teams with queues, business hours and assignment rules.

  • Call monitoring

    Supports listening in, whispering and barging on live calls for coaching.

Strengths and trade-offs

What works well

  • Deep CRM integrations
  • Quick to set up numbers and routing
  • Good call analytics

Where it falls short

  • Per-user pricing with a seat minimum
  • Call quality depends on your network
  • Fewer features than full contact centres

Who it is for

Sales and support teams that want calling inside their CRM.

Pick it or skip it

Pick Aircall if

  • Sales and support teams that want a phone system wired into their CRM
  • Teams of at least three, which is where licensing starts
  • Companies that want call handling and analytics rather than a raw VoIP line

Skip it if

  • You are one or two people — every plan carries a 3-user minimum
  • You want to compare on price before talking to anyone; Aircall does not publish per-seat figures on its pricing page
  • You need a free tier or open trial; neither is offered, only AI voice-agent minutes

Our verdict

Well designed for its purpose. Larger contact centres need heavier tooling.

Frequently asked questions

Does Aircall have a free plan?
No free plan is listed on the vendor's pricing page. Aircall is sold as a paid subscription.
Who is Aircall best for?
Sales and support teams that want calling inside their CRM.
What are the main drawbacks of Aircall?
The trade-offs we noted: Per-user pricing with a seat minimum; Call quality depends on your network; Fewer features than full contact centres.
When should you not use Aircall?
Skip Aircall if: You are one or two people — every plan carries a 3-user minimum; You want to compare on price before talking to anyone; Aircall does not publish per-seat figures on its pricing page; You need a free tier or open trial; neither is offered, only AI voice-agent minutes.

What we checked

  • Public APIOffers a documented API you can build against.Yes
  • Mobile appHas a native app for iOS or Android, not just a mobile website.Yes
  • Open source / self-hostableSource is open and the tool can be run on your own infrastructure.No
  • SSO (SAML)Supports SAML single sign-on on at least one plan.Yes

“Not checked” means exactly that — we have not verified it, and we do not guess.

Evidence and freshness

Status: Vendor pricing page verifiedReviewed: 2026-09-07

  • Aircall — Pricing ↗

    Checked 2026-09-07 · Supports: Essentials and Professional plans require a 3-user minimum, Custom plan requires a 25-user minimum, per-licence prices are not displayed on the public pricing page, no free tier; 50 free AI Voice Agent minutes per account per month

Limit: Aircall does not publish per-seat prices publicly, so no figure is claimed here.

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