Does Zoom Phone include calling minutes?

It depends on the calling plan for your country: domestic calling is the usual shape, with metered rates or add-ons for international. Check the country plan before comparing prices.

Can existing phone numbers be ported to Zoom Phone?

Yes, numbers can be ported in, though the process and timeline depend on the current carrier and country.

What are the main drawbacks of Zoom Phone?

The trade-offs we noted: Requires a Zoom licence underneath; Call features trail dedicated phone platforms; Number availability varies by country.

Communication

Zoom Phone

Cloud phone system from Zoom.

What it is

Zoom Phone is Zoom's cloud telephony service, added on top of Zoom Meetings. It replaces a desk-phone system with a softphone in the Zoom app plus optional desk phones, and calls can move between mobile and desktop. Admins set up call routing, auto-receptionists and IVR menus from a central console, and reporting covers call queues and users. It suits companies that already run meetings on Zoom and want voice in the same platform.

Zoom Phone pricing

Zoom Phone does not publish a plan ladder we could verify. Pricing not verified.

Prices are read from the vendor's own pricing page. Vendors change plans without notice — check the source before you budget.

Key features

Cloud PBX
Call routing, auto-receptionist and IVR managed from the admin console.
Works with Zoom Meetings
Move from a call to a meeting, or escalate a chat to voice, in one app.
Mobile and desk phones
The same number rings on the desktop app, mobile app and supported hardware.
SMS and call recording
Text messaging and call recording where regulations and plans allow.

Strengths and trade-offs

What works well

Same app as your meetings
Cheaper than legacy phone systems
Global number coverage on higher plans

Where it falls short

Requires a Zoom licence underneath
Call features trail dedicated phone platforms
Number availability varies by country

Who it is for

Companies already standardised on Zoom that want to replace desk phones.

Our verdict

Convenient consolidation for Zoom shops. Contact centres need a purpose-built platform.

Frequently asked questions

Does Zoom Phone include calling minutes?: It depends on the calling plan for your country: domestic calling is the usual shape, with metered rates or add-ons for international. Check the country plan before comparing prices.
Can existing phone numbers be ported to Zoom Phone?: Yes, numbers can be ported in, though the process and timeline depend on the current carrier and country.
Who is Zoom Phone best for?: Companies already standardised on Zoom that want to replace desk phones.
What are the main drawbacks of Zoom Phone?: The trade-offs we noted: Requires a Zoom licence underneath; Call features trail dedicated phone platforms; Number availability varies by country.

What we checked

Public APIOffers a documented API you can build against.Yes
Mobile appHas a native app for iOS or Android, not just a mobile website.Yes
Open source / self-hostableSource is open and the tool can be run on your own infrastructure.No
SSO (SAML)Supports SAML single sign-on on at least one plan.Yes

“Not checked” means exactly that — we have not verified it, and we do not guess.

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