How much does Crisp cost?

Crisp has a free plan with 2 seats and a website chat widget. Paid plans are priced per workspace: Mini is $45 a month with 4 seats, Essentials $95 with 10 seats, an omnichannel inbox, chatbot builder and knowledge base, and Plus $295 with 20 or more seats, ticketing and white labelling. All plans have unlimited conversations and a 14-day trial.

Does Crisp have a free plan?

Yes. Crisp offers a free tier with limits; paid plans unlock higher usage or team features.

What are the main drawbacks of Crisp?

The trade-offs we noted: Fewer integrations than larger platforms; Reporting is basic; Support quality varies.

When should you not use Crisp?

Skip Crisp if: You are one or two people who just need chat — the paid jump is to $45/month for 4 seats; You need ticketing or white labelling below the $295/month Plus plan; Your AI usage is high: each tier includes a fixed credit allowance (about 90 to 1,350 automated conversations).

Customer Service

Crisp

Live chat and shared inbox.

What it is

Crisp provides live chat, a shared inbox and a knowledge base with a low flat price rather than per-seat billing. Flat pricing changes who it suits: adding agents does not change the bill, so small support teams can put everyone in the inbox. It is lighter than the enterprise help desks on routing, SLAs and reporting, which is the trade you are making.

Crisp pricing

Crisp lists 1 plan and none of them carries a monthly charge.

Crisp plans and published prices, taken from the vendor’s pricing page.
Plan	Price	What the vendor’s page says
Free	$0/mo	Free $0: 2 seats, website chat, shared inbox, mobile apps

Prices read from the vendor's own pricing page on 2026-09-08. Vendors change plans without notice — check the source before you budget. Source

Key features

Shared inbox
Collects chat, email and social messages into one team queue.
Website live chat
Embeds a chat widget with triggers and canned replies.
Knowledge base
Publishes help articles and surfaces them inside the chat widget.

Strengths and trade-offs

What works well

Flat pricing instead of per agent
Chat, inbox and help centre together
Chatbot included

Where it falls short

Fewer integrations than larger platforms
Reporting is basic
Support quality varies

Who it is for

Small teams that want live chat without per-seat pricing.

Pick it or skip it

Pick Crisp if

Small sites that want a free live chat widget and shared inbox for 2 seats
Support teams of up to 10 that need omnichannel inbox, chatbot builder and knowledge base: Essentials $95/month
Companies that prefer per-workspace pricing over per-seat pricing

Skip it if

You are one or two people who just need chat — the paid jump is to $45/month for 4 seats
You need ticketing or white labelling below the $295/month Plus plan
Your AI usage is high: each tier includes a fixed credit allowance (about 90 to 1,350 automated conversations)

Our verdict

Good value at small scale. Bigger support operations outgrow the reporting.

Frequently asked questions

How much does Crisp cost?: Crisp has a free plan with 2 seats and a website chat widget. Paid plans are priced per workspace: Mini is $45 a month with 4 seats, Essentials $95 with 10 seats, an omnichannel inbox, chatbot builder and knowledge base, and Plus $295 with 20 or more seats, ticketing and white labelling. All plans have unlimited conversations and a 14-day trial.
Does Crisp have a free plan?: Yes. Crisp offers a free tier with limits; paid plans unlock higher usage or team features.
Who is Crisp best for?: Small teams that want live chat without per-seat pricing.
What are the main drawbacks of Crisp?: The trade-offs we noted: Fewer integrations than larger platforms; Reporting is basic; Support quality varies.
When should you not use Crisp?: Skip Crisp if: You are one or two people who just need chat — the paid jump is to $45/month for 4 seats; You need ticketing or white labelling below the $295/month Plus plan; Your AI usage is high: each tier includes a fixed credit allowance (about 90 to 1,350 automated conversations).

What we checked

Public APIOffers a documented API you can build against.Yes
Mobile appHas a native app for iOS or Android, not just a mobile website.Yes
Open source / self-hostableSource is open and the tool can be run on your own infrastructure.No
SSO (SAML)Supports SAML single sign-on on at least one plan.Yes

“Not checked” means exactly that — we have not verified it, and we do not guess.

Evidence and freshness

Status: Vendor pricing page verifiedReviewed: 2026-09-08

Crisp — Pricing ↗
Checked 2026-09-08 · Supports: Free $0: 2 seats, website chat, shared inbox, mobile apps, Mini $45/month per workspace: 4 seats, ~$5 AI credits; Essentials $95: 10 seats, omnichannel, chatbot builder, knowledge base, ~$25 credits, Plus $295: 20+ seats, ticketing, white label, 100+ integrations, ~$75 credits; Enterprise custom, unlimited conversations on all plans; 14-day free trial

Limit: Vendor pricing page was reviewed by an editor on this date; this record is not a ToolCompare benchmark. Prices and limits change.

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