Customer Service Tools in 2026, Compared by Price

We track 10 customer service tools. The list below is ordered by what it costs to start, cheapest first. Tools that cannot be put on that scale — usage-based pricing, a free tier, or a price we could not verify — come last, and each one says which case it is. The cheapest verified entry point is Intercom at $39/user/mo.

No vendor has paid for a position on this page. Price is not quality: the cheapest tool here is not the best one for your team, it is only the cheapest. We do not publish a quality score because we do not have one we can stand behind. How we score tools.

1. 1
   Intercom

   AI customer service.

   From $39/user/mo

2. 2
   Zendesk

   Customer support hub.

   From $55/user/mo

3. 3
   Chatwoot

   Open-source customer engagement suite.

   Free tier available

4. 4
   Crisp

   Live chat and shared inbox.

   Free tier available

5. 5
   Freshdesk

   Help desk and ticketing.

   Free tier available

6. 6
   Front

   Shared inbox for customer conversations.

   Pricing not verified

7. 7
   Gladly

   People-centred customer service platform.

   Pricing not verified

8. 8
   Gorgias

   Helpdesk built for ecommerce.

   Pricing not verified

9. 9
   Help Scout

   Shared inbox and help centre.

   Pricing not verified

10. 10
    Tidio

    Live chat with chatbots for small stores.

    Free tier available