How much does Front cost per seat?

Billed annually, Starter is $25 per seat/month for up to 10 seats, Professional is $65 per seat/month for up to 50 seats, and Enterprise is $105 per seat/month. Front advertises a 24% saving for annual billing. The seat ceilings matter as much as the price: Starter is capped at 10 seats and single-channel, Professional at 50 seats with omnichannel. AI Copilot, QA and CSAT are included at Enterprise and are add-ons below it.

How much does Front cost?

Front publishes 3 plans: Starter at $25/user/mo billed annually, Professional at $65/user/mo, Enterprise at $105/user/mo. Every figure is read from the vendor's own pricing page; the pricing section above shows the source sentence for each tier.

What are the closest alternatives to Front?

In the same category we track Intercom and Zendesk. Each has its own review page with verified pricing, and the comparison links above show them side by side.

What are the main drawbacks of Front?

The trade-offs we noted: Per-seat pricing is high; Setup takes planning; Overlaps with tools you may already pay for.

When should you not use Front?

Skip Front if: You are over the seat ceiling of your tier — Starter caps at 10 seats and Professional at 50, so growth forces a tier change rather than just more seats; You need more than one channel type: Starter is single-channel, and omnichannel starts at Professional; You want AI Copilot without paying the top tier — below Enterprise it is a paid add-on.

Customer Service

Front

Shared inbox for customer conversations.

What it is

Front is a shared inbox that keeps email, SMS and chat in one place, with internal comments on customer threads. It suits teams where support and account management blur: the customer sees email, the team sees assignment, comments and SLAs behind it. It is priced above shared inboxes, which is the objection when the workflow is purely reactive support.

Front pricing

Front publishes 3 plans. Paid tiers start at $25/user/mo billed annually.

Front plans and published prices, taken from the vendor’s pricing page.
Plan	Price	What the vendor’s page says
Starter	$25/user/mo billed annually	Starter $25/seat/mo, up to 10 seats, billed annually: shared inbox and ticketing, AI Topics, up to 10 automation rules, basic analytics, no-code public knowledge base, AI add-ons available; single channel type
Professional	$65/user/mo	Professional $65/seat/mo, up to 50 seats: omnichannel (email, SMS, social), macros and up to 20 automation rules, advanced analytics, multiple workspaces, SSO and SCIM
Enterprise	$105/user/mo	Enterprise $105/seat/mo: smart rules, unlimited rules and macros, multi-language knowledge base, custom roles and permissions, AI Copilot, QA and CSAT included

Prices read from the vendor's own pricing page on 2026-09-09. Vendors change plans without notice — check the source before you budget. Source

Cheaper alternatives to Front — same category, ordered by verified starting price.

Key features

Shared channels
Manages email, SMS and chat addresses as team inboxes.
Internal comments
Discusses a customer thread without forwarding it.
Rules and SLAs
Routes conversations and tracks response commitments.

Strengths and trade-offs

What works well

Internal discussion attached to real emails
Multiple channels in one inbox
Good automation rules

Where it falls short

Per-seat pricing is high
Setup takes planning
Overlaps with tools you may already pay for

Who it is for

Teams where several people answer the same shared address.

Pick it or skip it

Pick Front if

Small support teams on a single channel: Starter is $25 per seat/month for up to 10 seats with a shared inbox, ticketing, AI Topics, up to 10 automation rules and a no-code public knowledge base
Omnichannel teams — Professional at $65 per seat/month for up to 50 seats adds email, SMS and social, macros, 20 automation rules, advanced analytics, multiple workspaces, SSO and SCIM
Teams that want AI included rather than bolted on: Enterprise at $105 per seat/month bundles AI Copilot, QA and CSAT plus unlimited rules and macros

Skip it if

You are over the seat ceiling of your tier — Starter caps at 10 seats and Professional at 50, so growth forces a tier change rather than just more seats
You need more than one channel type: Starter is single-channel, and omnichannel starts at Professional
You want AI Copilot without paying the top tier — below Enterprise it is a paid add-on

Our verdict

Excellent for collaborative email. If you need ticketing and SLAs, a helpdesk fits better.

Closest alternatives we track

Same category, ordered by verified starting price.

Frequently asked questions

How much does Front cost per seat?: Billed annually, Starter is $25 per seat/month for up to 10 seats, Professional is $65 per seat/month for up to 50 seats, and Enterprise is $105 per seat/month. Front advertises a 24% saving for annual billing. The seat ceilings matter as much as the price: Starter is capped at 10 seats and single-channel, Professional at 50 seats with omnichannel. AI Copilot, QA and CSAT are included at Enterprise and are add-ons below it.
How much does Front cost?: Front publishes 3 plans: Starter at $25/user/mo billed annually, Professional at $65/user/mo, Enterprise at $105/user/mo. Every figure is read from the vendor's own pricing page; the pricing section above shows the source sentence for each tier.
Who is Front best for?: Teams where several people answer the same shared address.
What are the closest alternatives to Front?: In the same category we track Intercom and Zendesk. Each has its own review page with verified pricing, and the comparison links above show them side by side.
What are the main drawbacks of Front?: The trade-offs we noted: Per-seat pricing is high; Setup takes planning; Overlaps with tools you may already pay for.
When should you not use Front?: Skip Front if: You are over the seat ceiling of your tier — Starter caps at 10 seats and Professional at 50, so growth forces a tier change rather than just more seats; You need more than one channel type: Starter is single-channel, and omnichannel starts at Professional; You want AI Copilot without paying the top tier — below Enterprise it is a paid add-on.

What we checked

Public APIOffers a documented API you can build against.Yes
Mobile appHas a native app for iOS or Android, not just a mobile website.Yes
Open source / self-hostableSource is open and the tool can be run on your own infrastructure.No
SSO (SAML)Supports SAML single sign-on on at least one plan.Yes

“Not checked” means exactly that — we have not verified it, and we do not guess.

Evidence and freshness

Status: Vendor pricing page verifiedReviewed: 2026-09-09

Front — Pricing ↗
Checked 2026-09-09 · Supports: Starter $25/seat/mo, up to 10 seats, billed annually: shared inbox and ticketing, AI Topics, up to 10 automation rules, basic analytics, no-code public knowledge base, AI add-ons available; single channel type, Professional $65/seat/mo, up to 50 seats: omnichannel (email, SMS, social), macros and up to 20 automation rules, advanced analytics, multiple workspaces, SSO and SCIM, Enterprise $105/seat/mo: smart rules, unlimited rules and macros, multi-language knowledge base, custom roles and permissions, AI Copilot, QA and CSAT included, Annual billing advertised as saving 24%, AI Copilot listed as an add-on on lower tiers

Limit: Vendor pricing page was reviewed by an editor on this date; this record is not a ToolCompare benchmark. Prices and limits change.

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