Customer Service Review
Front
Deep Dive Analysis
Front is a shared inbox that keeps email, SMS and chat in one place, with internal comments on customer threads.
Target Audience
Teams where several people answer the same shared address.
The Final Verdict
"Excellent for collaborative email. If you need ticketing and SLAs, a helpdesk fits better."
Best Alternatives to Front
What we checked
Public API
Offers a documented API you can build against.
Mobile app
Has a native app for iOS or Android, not just a mobile website.
Open source / self-hostable
Source is open and the tool can be run on your own infrastructure.
SSO (SAML)
Supports SAML single sign-on on at least one plan.
These are facts that can be checked, not opinions. Where we have not checked, it says so — we do not fill the gap with a guess.