Customer Service Review
Gorgias
Deep Dive Analysis
Gorgias is a helpdesk built for online stores, pulling order data into the ticket so agents can refund or reorder without leaving the conversation.
Target Audience
Online stores handling order-related support at volume.
The Final Verdict
"Clearly the right category choice for ecommerce. The ticket-based pricing needs modelling against your seasonality."
Best Alternatives to Gorgias
What we checked
Public API
Offers a documented API you can build against.
Mobile app
Has a native app for iOS or Android, not just a mobile website.
Open source / self-hostable
Source is open and the tool can be run on your own infrastructure.
SSO (SAML)
Supports SAML single sign-on on at least one plan.
These are facts that can be checked, not opinions. Where we have not checked, it says so — we do not fill the gap with a guess.