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Klaviyo

E-commerce email power.

What it is

Klaviyo is the smartest marketing automation platform for e-commerce. It uses store data to analyze 'who bought what and when.' This lets you build incredibly detailed automations like 'send a discount to customers who haven't bought in 30 days but have spent over $500.' Known as the 'brain of e-commerce,' it is the top choice for brands looking to turn data into sales.

Key features

  • Flow Builder

    Dozens of smart workflows for welcome emails, cart recovery, and more.

  • Dynamic Content

    Auto-show items in emails that a customer recently viewed or might like.

  • Benchmarks

    Compare your marketing performance against other brands in your specific sector.

  • SMS Marketing

    Multiply your conversions by backing up emails with targeted SMS messages.

Strengths and trade-offs

What works well

  • Data Depth: Unrivaled at using store data to drive marketing results.
  • Segmentation: Group your customers with surgical precision based on purchase habits.
  • Predictions: Uses AI to predict exactly when a customer will make their next purchase.
  • E-mail + SMS: Combine both communication channels into a single automated flow.

Where it falls short

  • Pricey: Costs grow quite steeply as your subscriber list becomes larger.
  • Learning Curve: Requires deep e-commerce knowledge to utilize every feature effectively.
  • Setup: Integrating with non-Shopify platforms can be technically complex.

Who it is for

E-commerce Brands and Digital Marketing Agencies.

Pick it or skip it

Pick Klaviyo if

  • Ecommerce stores starting a list — the free plan covers 250 profiles and 500 emails a month
  • Teams that want email and SMS from the same profile data
  • Shops already on Shopify or WooCommerce, where the integration does the work

Skip it if

  • Your list is real — 250 profiles is a starting allowance, and the price rises with contact count from there
  • You need a figure before signing up: Klaviyo does not publish its paid tiers on the pricing page, only an estimate builder
  • You send SMS heavily; mobile messages are metered separately

Our verdict

The most powerful and intelligent tool for turning e-commerce data into revenue.

Closest alternatives we track

Same category, ordered by verified starting price.

Frequently asked questions

Does Klaviyo have a free plan?
Yes. Klaviyo offers a free tier with limits; paid plans unlock higher usage or team features.
Who is Klaviyo best for?
E-commerce Brands and Digital Marketing Agencies.
What are the closest alternatives to Klaviyo?
In the same category we track Mailchimp, ActiveCampaign and Braze. Each has its own review page with verified pricing, and the comparison links above show them side by side.
What are the main drawbacks of Klaviyo?
The trade-offs we noted: Pricey: Costs grow quite steeply as your subscriber list becomes larger.; Learning Curve: Requires deep e-commerce knowledge to utilize every feature effectively.; Setup: Integrating with non-Shopify platforms can be technically complex..
When should you not use Klaviyo?
Skip Klaviyo if: Your list is real — 250 profiles is a starting allowance, and the price rises with contact count from there; You need a figure before signing up: Klaviyo does not publish its paid tiers on the pricing page, only an estimate builder; You send SMS heavily; mobile messages are metered separately.

What we checked

  • Public APIOffers a documented API you can build against.Yes
  • Mobile appHas a native app for iOS or Android, not just a mobile website.No
  • Open source / self-hostableSource is open and the tool can be run on your own infrastructure.No
  • SSO (SAML)Supports SAML single sign-on on at least one plan.Yes

“Not checked” means exactly that — we have not verified it, and we do not guess.

Evidence and freshness

Status: Vendor pricing page verifiedReviewed: 2026-09-07

  • Klaviyo — Pricing

    Checked 2026-09-07 · Supports: free plan up to 250 profiles, 500 emails per month and $5 of mobile messages per month, the free plan continues indefinitely while under those limits, paid tier prices are not displayed; the page offers an estimate builder and sales contact

Limit: Klaviyo does not publish paid tier figures on its pricing page, so none are claimed here.

Compare Klaviyo with alternatives

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