CRM
SugarCRM
American software company.
What it is
SugarCRM is a customisable CRM available as cloud or self-hosted, with a history in open source.
Strengths and trade-offs
What works well
- Highly customisable
- Self-hosting option remains
- Strong workflow automation
Where it falls short
- Customisation implies implementation work
- Interface trails newer rivals
- Licensing changed away from open source
Who it is for
Organisations needing a CRM shaped to an unusual process.
Our verdict
Flexible and unglamorous. Pick it when standard CRMs cannot model your process.
Closest alternatives we track
Same category, ordered by verified starting price.
What we checked
- Public APIOffers a documented API you can build against.Not checked
- Mobile appHas a native app for iOS or Android, not just a mobile website.Not checked
- Open source / self-hostableSource is open and the tool can be run on your own infrastructure.Not checked
- SSO (SAML)Supports SAML single sign-on on at least one plan.Not checked
“Not checked” means exactly that — we have not verified it, and we do not guess.
Evidence and freshness
Status: Vendor pricing page verifiedReviewed: 2026-08-31
- SugarCRM — Pricing ↗
Checked 2026-08-31 · Supports: the vendor's published pricing
Limit: Automated check: the pricing page was fetched on this date and contained pricing information. An editor has not read it line by line. The vendor's pricing URL redirects to sugarai.com.