How much does SugarCRM cost?

SugarCRM publishes 3 plans: Standard at $59/user/mo, Advanced at $85/user/mo, Premier at $135/user/mo. Every figure is read from the vendor's own pricing page; the pricing section above shows the source sentence for each tier.

Does SugarCRM have a free plan?

No free plan is listed on the vendor's pricing page. SugarCRM is sold as a paid subscription.

What are the main drawbacks of SugarCRM?

The trade-offs we noted: Customisation implies implementation work; Interface trails newer rivals; Licensing changed away from open source.

When should you not use SugarCRM?

Skip SugarCRM if: You have fewer than 15 people — the 15-seat minimum means paying for seats you will not use, roughly $885/mo at the Standard rate; You want to try before buying; the vendor lists no free tier; You want the cheapest possible CRM; free tiers elsewhere start at zero.

CRM

SugarCRM

American software company.

What it is

SugarCRM is a long-standing CRM aimed at mid-market sales, marketing and service teams, now marketed around its AI features. It began as an open-source project and that heritage still shows in how far the platform can be customised and in the availability of on-premise deployment. The commercial shape is the thing most buyers miss: it is not sold to small teams. Every edition carries a 15-user minimum on annual billing, so the real entry cost is the seat price multiplied by fifteen, not by however many people you have.

SugarCRM pricing

SugarCRM publishes 3 plans. Paid tiers start at $59/user/mo.

SugarCRM plans and published prices, taken from the vendor’s pricing page.
Plan	Price	What the vendor’s page says
Standard	$59/user/mo	Standard $59/user/month, Advanced $85, Premier $135
Advanced	$85/user/mo	Standard $59/user/month, Advanced $85, Premier $135
Premier	$135/user/mo	Standard $59/user/month, Advanced $85, Premier $135

Prices read from the vendor's own pricing page on 2026-09-07. Vendors change plans without notice — check the source before you budget. Source Price verification log.

Key features

Three editions
Standard at $59/user/mo, Advanced at $85 and Premier at $135, billed annually.
15-user minimum
Every edition requires at least 15 seats on annual billing.
Deep customisation
Module builder and workflow tooling inherited from its open-source origins.
On-premise option
Can be deployed on your own infrastructure rather than the vendor cloud.

Strengths and trade-offs

What works well

Highly customisable
Self-hosting option remains
Strong workflow automation

Where it falls short

Customisation implies implementation work
Interface trails newer rivals
Licensing changed away from open source

Who it is for

Organisations needing a CRM shaped to an unusual process.

Pick it or skip it

Pick SugarCRM if

Mid-market teams of 15 or more, which is where the licence minimum starts to make sense
Organisations that need heavy CRM customisation rather than an off-the-shelf pipeline
Companies that must keep CRM data on their own infrastructure

Skip it if

You have fewer than 15 people — the 15-seat minimum means paying for seats you will not use, roughly $885/mo at the Standard rate
You want to try before buying; the vendor lists no free tier
You want the cheapest possible CRM; free tiers elsewhere start at zero

Our verdict

Flexible and unglamorous. Pick it when standard CRMs cannot model your process.

Frequently asked questions

How much does SugarCRM cost?: SugarCRM publishes 3 plans: Standard at $59/user/mo, Advanced at $85/user/mo, Premier at $135/user/mo. Every figure is read from the vendor's own pricing page; the pricing section above shows the source sentence for each tier.
Does SugarCRM have a free plan?: No free plan is listed on the vendor's pricing page. SugarCRM is sold as a paid subscription.
Who is SugarCRM best for?: Organisations needing a CRM shaped to an unusual process.
What are the main drawbacks of SugarCRM?: The trade-offs we noted: Customisation implies implementation work; Interface trails newer rivals; Licensing changed away from open source.
When should you not use SugarCRM?: Skip SugarCRM if: You have fewer than 15 people — the 15-seat minimum means paying for seats you will not use, roughly $885/mo at the Standard rate; You want to try before buying; the vendor lists no free tier; You want the cheapest possible CRM; free tiers elsewhere start at zero.

What we checked

Public APIOffers a documented API you can build against.Not checked
Mobile appHas a native app for iOS or Android, not just a mobile website.Not checked
Open source / self-hostableSource is open and the tool can be run on your own infrastructure.Not checked
SSO (SAML)Supports SAML single sign-on on at least one plan.Not checked

“Not checked” means exactly that — we have not verified it, and we do not guess.

Evidence and freshness

Status: Official sources reviewedReviewed: 2026-09-07

SugarCRM — Pricing ↗
Checked 2026-09-07 · Supports: Standard $59/user/month, Advanced $85, Premier $135, 15 user minimum when billed annually, no free tier listed

Limit: Vendor pages were reviewed; this record is not a ToolCompare benchmark.

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