CRM
Microsoft Dynamics
Microsoft's CRM and ERP application suite for business operations.
What it is
Microsoft Dynamics 365 covers CRM and ERP across sales, service, finance and operations, integrated with the Microsoft stack.
Strengths and trade-offs
What works well
- Deep Microsoft 365 and Power Platform integration
- Covers CRM and ERP in one family
- Enterprise governance and compliance
Where it falls short
- Module licensing is complex and expensive
- Implementation is a project
- Overkill for small teams
Who it is for
Enterprises already standardised on Microsoft.
Our verdict
Natural for Microsoft shops. Getting the licensing right is half the work.
Closest alternatives we track
Same category, ordered by verified starting price.
What we checked
- Public APIOffers a documented API you can build against.Not checked
- Mobile appHas a native app for iOS or Android, not just a mobile website.Not checked
- Open source / self-hostableSource is open and the tool can be run on your own infrastructure.Not checked
- SSO (SAML)Supports SAML single sign-on on at least one plan.Not checked
“Not checked” means exactly that — we have not verified it, and we do not guess.