Microsoft Dynamics

What it is

Dynamics 365 is Microsoft's family of business applications — Sales, Customer Service, Finance, Field Service and more — sold as separate apps rather than one product. That structure is the thing to understand before budgeting: you licence each app per user, and the price you see quoted is usually for the first app a person gets. It fits organisations already standardised on Microsoft 365 and Azure, where the identity, Teams and Excel integration removes work that would otherwise be an integration project.

Key features

• Sold as separate apps

  Sales, Customer Service, Finance and others are licensed individually, per user.

• Tiered Sales licensing

  Sales Professional at $65/user/mo, Sales Enterprise at $95/user/mo.

• Attach pricing for extra apps

  Additional apps for an already-licensed user are cheaper than the first app.

• Microsoft ecosystem integration

  Shares identity, Teams, Excel and Power Platform with the rest of Microsoft 365.

Strengths and trade-offs

Who it is for

Enterprises already standardised on Microsoft.

Pick it or skip it

Closest alternatives we track

Same category, ordered by verified starting price.

• Salesforce

  $25/user/mo

  Enterprise CRM platform.

Frequently asked questions

How much does Microsoft Dynamics cost?

Microsoft Dynamics publishes 2 plans: Sales Professional at $65/user/mo, Sales Enterprise at $95/user/mo. Every figure is read from the vendor's own pricing page; the pricing section above shows the source sentence for each tier.

Does Microsoft Dynamics have a free plan?

No free plan is listed on the vendor's pricing page. Microsoft Dynamics is sold as a paid subscription.

Who is Microsoft Dynamics best for?

Enterprises already standardised on Microsoft.

What are the main drawbacks of Microsoft Dynamics?

The trade-offs we noted: Module licensing is complex and expensive; Implementation is a project; Overkill for small teams.

When should you not use Microsoft Dynamics?

Skip Microsoft Dynamics if: You want one flat price — cost depends on which apps each person needs, starting at $65/user/mo for Sales Professional; You have no Microsoft footprint; the main advantage disappears; You need to be running next week — Dynamics deployments assume a configuration project.