CRM Review

Zoho CRM

Deep Dive Analysis

Zoho CRM offers a capable sales system at a low price, and sits inside a very large suite of Zoho business apps.

Cost-conscious teams that want real CRM capability.

"The value is genuine. The pull toward adopting the whole suite is the hidden cost."

Flexible, data-driven CRM.

CRM built around calling and email for sales teams.

CRM and marketing automation for small business.

Public API

Offers a documented API you can build against.

Yes

Mobile app

Has a native app for iOS or Android, not just a mobile website.

Yes

Open source / self-hostable

Source is open and the tool can be run on your own infrastructure.

SSO (SAML)

Supports SAML single sign-on on at least one plan.

Yes

These are facts that can be checked, not opinions. Where we have not checked, it says so — we do not fill the gap with a guess.